Terms of Sales
Updated May 18, 2022
1. Definitions
“Account”: designates the Customer's account created under the conditions provided for in Article 4 of the General Conditions accessible from the Website and allowing the Customer to purchase the Products offered by DECOCLICO
“Customer”: designates the natural or legal person having created an Account on the Website and ordering a Product in a personal capacity and not in their professional capacity.
“General Conditions”: refers to these general conditions of sale defining the conditions and terms of sale of the Products to the Customer by DECOCLICO
“Order Date”: designates the date on which the order placed by the Customer on the Website becomes final according to the conditions provided for in article 5 of the General Conditions
“DECOCLICO”: designates the company DECOCLICO, a simplified joint stock company with capital of 146,820 euros, registered in the Paris trade and companies register under number 442 898 193 00069 and whose head office is located at 117 rue Pablo Picasso - 71000 Mâcon which publishes the Website, offers and sells the Products to Customers
“Suppliers”: designates the suppliers of the Products offered for sale and sold on the Website by DECOCLICO;
“Credentials”: designates the name of the Client or the pseudonym he has chosen (login), as well as the confidential code or password allowing the Client to access his Account.
“Products”: refers to the Products offered for sale and sold by DECOCLICO on the Website
“Website”: refers to the DECOCLICO website available at the address https://www.decoclico.fr
2. Purpose – Opposability
These General Conditions aim to define the conditions and terms of sale of Products by DECOCLICO to Customers.
These General Conditions are systematically brought to the attention of Customers to enable them to place orders. They apply exclusively to all orders for Products accepted by DECOCLICO and prevail over all other conditions, with the exception of those which have been expressly accepted by DECOCLICO. Consequently, all other conditions are binding on DECOCLICO only after written confirmation from it.
IMPORTANT: NOTE TO CUSTOMERS
ANY ORDER FOR PRODUCTS ON THE WEBSITE OR BY TELEPHONE IMPLIES EXPRESS, PRIOR, FULL AND COMPLETE ACCEPTANCE BY THE CUSTOMER OF THESE GENERAL CONDITIONS. BY CHECKING THE BOX: “I have read and accept the general conditions of sale” AND/OR BY ACCEPTING THEM WHEN ORDERING, THE CUSTOMER ACKNOWLEDGES THAT HE IS BOUND BY ALL OF THESE GENERAL CONDITIONS.
DECOCLICO reserves the right to modify, at any time, these General Conditions, in particular to take into account any legal, jurisprudential, editorial, functional and/or technical developments. The version that prevails is the one that is accessible online on the day the order is placed. Any order by the Customer after publication of the modified General Conditions constitutes acceptance by the latter of the new General Conditions.
3. Offers – Product Availability
3.1- Information relating to the Products, of whatever nature, provided by DECOCLICO through its catalogs, commercial documents and/or which are visible on the Website, are described as precisely as possible.
DECOCLICO makes its best efforts to ensure that the graphic representation of the Products is as faithful as possible to the Products. However, it is possible that the Customer's perception of the photographic representation does not correspond exactly to reality. If applicable, DECOCLICO cannot be held liable, as said graphic representations have no contractual value.
3.2- Product offers are valid for delivery in mainland France, Corsica, Belle-Île-en-Mer, Île d'Yeu and Île de Groix included, in Europe and outside Europe in the following countries:
- Germany
- Austria
- Belgium
- The Netherlands
-Luxembourg
- Austria
- Italy
- Spain
throughout the validity period of the catalogs, commercial documents and as long as they are visible on the Website subject to their availability at the time the order is received.
The available Products are accompanied by the mention “In Stock”. However, the availability of a Product may vary quickly depending on sales. DECOCLICO therefore makes its best efforts to regularly update information relating to the availability of Products. Consequently, DECOCLICO cannot be held responsible for a failure to update information relating to the state of stock.
When a Product is mentioned "Product not available", it cannot be placed in the basket by the Customer nor sold and the add to basket button therefore does not appear.
In the event of unavailability of a Product after placing the order, DECOCLICO will inform the Customer by email giving them the new delivery date and/or offer them a similar Product at the same price. If applicable, the Customer will have the choice to accept this new date and/or cancel the order. DECOCLICO will then reimburse the Customer no later than fourteen (14) days after their cancellation request.
3.3- DECOCLICO reserves the right to modify the list of Products offered for sale, depending in particular on the constraints linked to Suppliers, without prejudice to orders placed by the Customer.
Furthermore, as the Products may evolve, DECOCLICO reserves the right to modify the specifications, characteristics and content of the Products, for any reason whatsoever or to withdraw Products from its offers.
These modifications and/or withdrawals may occur at any time without notice, including after placing the Customer's order if these modifications result from the application of standards, texts or regulations, whatever they may be applicable to the Products. In such a situation, DECOCLICO will inform the Customer by any means. The Customer can then request a refund or choose a product similar to the Product ordered.
4. Creating an Account
4.1-To place an order on the Website, the Customer must create an Account.
To do this, he must click on the “My Account” link then on the “Create an account” link. He is then invited to complete the online registration form. The Customer undertakes to provide true, accurate, up-to-date and complete information on his identity, in accordance with article 6-II of Law No. 2004-575 of June 21, 2004 on trust in the digital economy. In particular, he undertakes not to create a false identity likely to mislead DECOCLICO or third parties and not to usurp the identity of another legal or natural person. The Customer undertakes to immediately update the data he has communicated in the event of a modification of said data.
The Customer then receives an email confirming the creation of their Account.
4.2- In the event that the Customer provides false, inaccurate, erroneous, outdated, incomplete, misleading or misleading information, DECOCLICO may, immediately without notice or compensation, suspend or terminate his Account and refuse him the access, temporarily or permanently to the Website. Furthermore, DECOCLICO cannot be held liable under any circumstances in the event of non-execution and/or partial execution of the order linked to the provision of information of this nature.
4.3- The Account is accessible by the Customer through their Identifiers, which are placed under their exclusive responsibility. The latter undertakes to keep them secret and not to disclose them in any form whatsoever. If one of the elements of the Identifier is lost or stolen, the latter must immediately inform DECOCLICO, which will then cancel and/or update the Identifier concerned.
Safeguarding the confidentiality of the password entrusted to the Customer is the entire responsibility of the latter. In this regard, the Customer is required to ensure that at the end of each session, he has effectively disconnected from the Website, in particular when he accesses the Website from a public computer.
4.4- In the event of loss of his password, the Customer has the possibility of requesting a new password through his Account by clicking on the “Forgotten password” link.
4.5- At any time he deems appropriate, the registered Customer may decide to deactivate his Account according to the terms provided for in article 14 of the General Conditions.
5. Order
Customers who wish to place an order guarantee that they are acting in a personal capacity, on their behalf, are aged 18 or over and are fully authorized to use the means of payment and that these means of payment provide access to sufficient funds to cover all costs resulting from the purchase of the Products.
DECOCLICO reserves the right to refuse orders from all Customers (i) in the event of unavailability of the Products designated by the Customer in his order, (ii) the existence of a dispute between the Customer and DECOCLICO regarding a previous order and/or payment of DECOCLICO invoices.
5.1- Orders from the Website
To place an order from the Website, Customers must first create an Account under the conditions defined in article 4 of the General Conditions. Once the account is created, they must select the Product(s) and/or Partner Product(s) that they wish to order on the Website by clicking on the “Add to cart” link.
They can then:
- Continue their visit to the site
- Validate their order by clicking on the “My basket” tab.
The details of the basket are then displayed. The Customer has the possibility of reducing or increasing the number of Products selected.
To validate the basket, the Customer is invited to click on the “Proceed to payment” link.
A summary of your order is then drawn up including details of the Products ordered and the delivery address.
The Customer must then choose the delivery method, the payment method and proceed to payment under the conditions of article 8 of the General Conditions.
The Order will only become final upon receipt by DECOCLICO of (i) payment made by the Customers in accordance with the terms provided for in Article 8 of the General Conditions and (ii) receipt by DECOCLICO of the documents requested pursuant to Article 6 of the General Conditions.
At the end of the order, an email is automatically sent by DECOCLICO to the Customer at the address provided when creating their Account confirming their order.
5.2- Orders by telephone
To place an order by telephone, the Customer must contact the following number 09 70 26 93 70 from Monday to Friday from 9:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m. (non-premium rate call, cost of a local call )
When ordering by telephone, the General Conditions are presented to the Customer and are subject to confirmation at the latest when the order is validated.
At the end of the order, an email is automatically sent by DECOCLICO to the Customer at the address provided when creating their Account confirming their order.
6. Anti-fraud controls
In order to prevent fraudulent use of means of payment, Accounts, delivery addresses, and in order to secure Customer transactions, DECOCLICO carries out checks on orders placed by its Customers.
As part of these checks, DECOCLICO may ask the Customer for additional documents such as proof of identity and/or proof of address on which appears a name and address similar to those given when ordering (landline telephone bill , receipt for electricity, gas, water, etc.), or a KBIS extract less than three (3) months old for legal entities. If applicable, these documents must be sent to DECOCLICO no later than one (1) week after the date the order is placed.
If these documents are not received and/or if the documents sent do not make it possible to establish with certainty the identity of the author of the order and the reality of the domiciliation, DECOCLICO reserves the right to cancel the order without its responsibility cannot be engaged.
Furthermore, in the event of delay by the Customer in the transmission of these parts, DECOCLICO reserves the right to cancel the order.
If applicable, orders will be reimbursed by DECOCLICO using a payment method similar to that used when ordering. Therefore, payments made by credit card will be reimbursed only to the debited account. In the event of payment by transfer, Alma or by PayPal, reimbursements will be made by transfer via Alma or via PayPal.
7. Financial conditions
7.1- Price
Orders placed on the Website are subject to payment.
The prices of the Products are indicated on the Product sheets in euros, all taxes included (and including in particular the eco-contribution tax) and excluding shipping costs. Shipping costs depend on the delivery method chosen by the Customer, the weight of the Products and the location of delivery. They are accessible from the “Information about your delivery” link available on the Product sheets. They are then specified to the Customer before validation of their order in their summary.
Shipping costs may be offered free of charge on an occasional basis as part of DECOCLICO's promotional marketing operations.
Prices take into account the VAT of the country of delivery applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the Products after the date of entry into force of the new applicable rate. If applicable, DECOCLICO will inform Customers.
The VAT rate applied is a percentage of the value of the Products sold and depends on the type of equipment purchased: 20% or 10% for delivery in Metropolitan France, or in Corsica.
As the prices of DECOCLICO Suppliers are constantly evolving, DECOCLICO reserves the right to modify the prices displayed on the Website at any time. Where applicable, the Products will be invoiced to the Customer at the price in effect on the day the order is placed.
Prices are also likely to vary for commercial reasons (launch prices, promotions or sales).
7.2- Discounts, reductions and gifts
Advantage codes are sometimes offered on our site or sent to some of our customers: only advantage codes distributed by our site are valid to access an advantage on your order or item. They are only valid under the specific conditions indicated, over the given periods and for products and/or categories of products not excluded. In order to benefit from the advantage linked to the code, it is strictly imperative to enter it in the box reserved for this purpose in the basket at the time of ordering and before validation. If you forget it when ordering, no advantage code can be applied subsequently by our Customer Service to an order already placed. Unless otherwise stated, advantage codes are valid excluding current promotions, excluding shipping costs and cannot be combined with other advantage codes.
Discounts or reductions granted to Customers, individually (individual reduction code) or collectively (general reduction code) cannot be combined with other discounts or reductions on the same order. When accumulation is possible, this is then indicated when transmitting the discount or reduction code.
Individual discount codes are not transferable to other Customers and must not be sold or donated to another Customer or a third party. Customers undertake to keep them secret and not to disclose them in any form whatsoever. Any loss, misappropriation or unauthorized use of a Customer's individual discount codes and their consequences are the sole responsibility of the Customer. Furthermore, in the event of doubt regarding the use of individual codes, DECOCLICO reserves the right to suspend and/or cancel the order and/or request supporting documentation from Customers.
A gift granted to a Customer is only valid within the limit of one copy per order and per Customer, unless specifically mentioned in the conditions of the commercial operation.
In the event that a Customer uses several discount or reduction vouchers, for example following a computer problem, or in the event that a Customer takes advantage of several gifts, DECOCLICO reserves the right to request additional payment from the Customer in the amount of the misused discount or reduction, or to claim the gift wrongly granted to the Customer, with the Customer responsible for reshipping it.
The credit represented by the reduction coupon does not bear interest, cannot be reimbursed and is not transferable to third parties. In the event of total or partial return of the goods, the portion of the price paid by reduction coupon is not refunded. If you used a discount coupon during your purchase, we reserve the right to charge you the original price of the goods in case, due to a withdrawal, the total amount of the order was lower than the value of the corresponding discount coupon.
Any order for an amount greater than €1,500 including tax excluding shipping costs may require a dedicated transport charter which will be invoiced and cannot benefit from a free delivery advantage.
8. Payment
8.1- Payment methods
Orders are payable:
By bank or credit card (credit card, Visa card, Eurocard, Mastercard). The Customer's bank card number and its expiration date are entered on the Ogone server which ensures the security and confidentiality of the data. No banking information concerning Customers is transmitted via the Website. Payment is made directly to the bank. DECOCLICO has no access to this data under any circumstances, and does not keep it on its servers. This is why they are requested again from Customers for each new transaction.
By bank transfer using the data provided on the Website when the Customer chooses the payment method.
By using the PayPal services available on the Website. If applicable, this payment method cannot be combined with another payment method.
By using Alma services (payment in several installments) available on the Website. If applicable, this payment method cannot be combined with another payment method.
8.2- Invoice
The order form that the Customer establishes online or the order confirmation sent by email to the Customer by DECOCLICO does not serve as an invoice. Regardless of the order method and payment method, the original invoice is made available to the Customer on their Account after shipment of the ordered products. In the event of shipments in several packages, this will give rise to several invoices.
8.3- Payment date
In the event of payment by credit card, Alma or PayPal, the Customer's account will be debited for the amount of their purchases when their payment is validated.
In the case of payment by transfer, the order will be definitively validated and processed upon receipt of payment.
8.4- Payment defaults/delays
In the event of refusal by the bank to debit a credit card or another means of payment, the order will not be final and it is up to the Customer to contact DECOCLICO customer service in order to pay for their order by any means of payment. Furthermore, where applicable, DECOCLICO reserves the right to cancel its order without liability being incurred.
8.5-Retention of ownership
DECOCLICO reserves ownership of the Products delivered UNTIL ACTUAL COLLECTION OF THE ENTIRE PRICE IN PRINCIPAL, INTEREST AND ACCESSORIES UNDER THE CONDITIONS PROVIDED FOR IN ARTICLES 2367 TO 2372 OF THE CIVIL CODE. THE SUBMISSION OF A TITLE CREATING AN OBLIGATION TO PAY DOES NOT CONSTITUTE A PAYMENT WITHIN THE MEANING OF THIS CLAUSE. FAILURE TO PAY ANY DUE OR PART OF THE PRICE MAY RESULT IN THE CLAIM OF THE PRODUCTS SOLD WITHOUT THE NEED FOR ANY PRIOR NOTICE. THE ABOVE PROVISIONS DO NOT PREVENT, FROM THE DELIVERY AND/OR PICK-UP OF THE PRODUCTS, THE TRANSFER TO THE CUSTOMER OF THE RISK OF LOSS AND/OR DETERIORATION OF THE PRODUCTS SOLD, AS WELL AS THE DAMAGE THEY MAY COULD CAUSE. EXCEPT INVOLVING HIS OWN RESPONSIBILITY, THE CUSTOMER AGREES TO IMMEDIATELY INFORM DECOCLICO OF ANY FACT DEPRIVING HIM OF THE DISPOSITION OF THE PRODUCTS IN THEIR ENTIRETY.
The above provisions do not prevent, upon delivery and/or collection of the Products, the transfer to the Customer of all risks linked to the Products.
9. Delivery / Provision of Products
The Products ordered by the Customer can be delivered to the Customer according to the delivery method chosen and to the address provided when ordering.
9.1- Methods of delivery of Products
DECOCLICO offers different delivery methods and different carriers, details of which appear on the Delivery and returns page
DECOCLICO reminds Customers that:
The delivery address provided when ordering (which may be different from the billing address) must be accurate and include all the details necessary for proper delivery;
For delivery by appointment, the Customer must clearly indicate when ordering a mobile phone number (sending SMS) and/or landline phone number at which they can be easily reached;
For delivery of bulky equipment, the carrier may deliver the customer to the destination room of the Product. If applicable, the Customer will have to pay a supplement to DECOCLICO which will be indicated when ordering. In any case, it is the Customer's responsibility to ensure the accessibility conditions of the place, floor or delivery room and to inform DECOCLICO or the carrier when making an appointment. -YOU. If delivery cannot be made due to the Customer's failure to inform DECOCLICO and/or the carrier in advance, DECOCLICO cannot be held liable and the costs linked to any further delivery will be the responsibility of the Customer;
Any new delivery resulting from an error concerning the information necessary for delivery such as (delivery address, delivery location, accessibility of the location, telephone number for making an appointment) and/ or the absence of the Client at the scheduled appointment, will be the responsibility of the Client. Furthermore, if necessary, DECOCLICO reserves the right to cancel the order.
9.2- Delivery times and/or availability of Products
To find out the delivery times which depend on the mode of transport chosen:
- For orders made from the Website, delivery times are reminded to the Customer when the order is finalized and in the confirmation email sent to them;
- For orders placed by telephone, delivery times are reminded to the Customer by the advisor at the time of validation of the order and in the confirmation email sent to him.
Whatever the order method, it is reminded here that delivery times only begin to run from the Date of the Order paid.
In the event of an order by the Customer for Products deliverable on different dates taking into account their availability, the shipping time will be based on the longest time.
9.3- Delays – Delivery and/or availability defects
In the event of delay in delivery and/or availability of the Products, the Customer is invited to inform DECOCLICO.
Furthermore, in the event of delay in delivery and/or availability of the Products compared to the indicated deadline:
If the delivery and/or availability time constituted for the Customer at the time of placing the order an essential condition of the sale resulting from the circumstances surrounding it or from an express request from the Customer before the conclusion of the Contract , he can then cancel it.
In other cases, the Customer may order DECOCLICO to comply within a reasonable time by sending his request on a durable medium and in particular by registered letter with acknowledgment of receipt addressed to the following address:
Decoclico Customer Service
117 rue Pablo Picasso
71000 Macon
and/or by sending your request by clicking here
If DECOCLICO has still not complied at the end of the reasonable period granted by the Customer to deliver and/or make the Products available, the Customer has the possibility of informing DECOCLICO (according to the same terms as those implemented to grant the reasonable time) of his desire to resolve the order.
The order will then be considered resolved upon receipt by DECOCLICO of the letter or writing informing it of this resolution, unless DECOCLICO has complied in the meantime.
If the Customer receives the Products after his cancellation request, he must refuse them by mentioning “refused due to cancellation delay”.
DECOCLICO will then reimburse the Products and return costs if applicable, at the latest within fourteen (14) days following the date on which the order was reported by the Customer.
If the delay in delivery and/or availability is caused by a case of force majeure within the meaning of the case law of the French courts, DECOCLICO will inform the Customer by electronic message that their cancellation request cannot be successful.
In the event that a package is returned by the carrier because the customer is not present to collect it, the shipping costs for reshipping the package will be the responsibility of the customer.
9.4- Packaging of Products
The Products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the Products during their delivery. The Customer is recommended to respect these same standards when returning a Product following the cancellation of their order and/or the exercise of the right of withdrawal.
9.5- Monitoring of delivery / provision of Products
The Customer can consult the status of their order at any time on the Website by accessing their Account. This tracking allows the Customer to know the processing status of their order, but also the shipping or delivery status and/or availability of their Products.
9.6- Checking the Products upon delivery
The Customer is required to check the condition of the packaging and the quantity of products delivered. In the event that the product has been opened or damaged (damage or partial loss), during transport and when the products are missing or have obvious defects, the Customer must make the usual reservations to the seller by registered letter with acknowledgment of receipt. of receipt within a maximum of 3 days in accordance with Article L. 133-3 of the Commercial Code.
To give us the means to fully satisfy you, it is essential that upon receipt of your package, you check the condition of the goods delivered to you and responsibility for which is then transferred to you as soon as you take physical possession of them. .
Upon receipt of your package, it is imperative to check the contents in front of the carrier, the latter has a legal obligation to give you time to check your merchandise .
It is important to only sign the delivery note after you have carefully checked the package.
If you are faced with one of these situations:
Damaged package and damaged merchandise, you must:
- Either refuse the package by specifying the reason(s) on the carrier's receipt, noting "Damaged package, Mirror ref xxx scratched/broken therefore package refused"
- Or declare your reservations on the carrier's receipt, noting precisely the damage by product such as "package damaged in a corner, subject to the state of use of the mirror ref xxxx"
Missing item(s): you must note "incomplete package: Item ref xxx missing"
In addition, you must notify the DECOCLICO After-Sales Service of this delivery problem within 24/48 hours via the contact page , indicating the reason that you have written on the carrier's receipt as well as your order number. so that we can act as quickly as possible and provide you with a solution quickly. If possible, please attach photos of the package and the goods to your email.
If the Customer does not express any reservations, the product delivered is deemed satisfactory and cannot be the subject of any subsequent dispute.
Any complaint sent beyond these deadlines cannot be accepted (except in the event of a hidden defect, covered by the Legal Guarantee of Conformity)
10. Right of withdrawal
10.1- Principle
According to articles 9 to 16 of DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Parliament Directive 1999/44/EC of the European Parliament and of the Council and repealing Directive 85/577/EEC of the Council and Directive 97/7/EC of the European Parliament and of the Council, the Customer benefits from a period of 14 clear days for all orders placed on the Decoclico website. (stamp of the carrier's slip as proof) from receipt of the order to exercise your right of withdrawal. When the 14-day period expires on a Saturday, Sunday or public or non-working holiday, it is extended until the first working day.
10.2- Exercise of the right of withdrawal
To exercise their right of withdrawal, the Customer must make their request via the Contact page or by mail to:
DECOCLICO
For the attention of customer service
117 rue Pablo Picasso
71000 Mâcon
OBLIGATION OF THE CONSUMER IN CASE OF WITHDRAWAL:
In accordance with article L.121-20, the return costs remain the responsibility of the consumer. The customer must therefore return at his own expense no later than fourteen days (stamp of the carrier's slip as proof) following communication of his decision to withdraw the items or order concerned by his withdrawal to DECOCLICO.
To return their order affected by the right of withdrawal before the expiry of the withdrawal period, the customer has the choice between 2 possibilities:
1/ Go through DECOCLICO which, according to the following price list from which the amount will be directly deducted credit or reimbursement, provides a return label at a relay point or pick-up or organizes home collection by carrier:
Return costs to a relay point or pick-up, return label provided by DECOCLICO, for non-bulky items whose return package is less than 30kg and <1m³ and length <1m20
< €150: €7.99
€150 - €499.99: €9.99
Home return costs via collection carrier organized by DECOCLICO, only for bulky products whose return package is greater than >30kg, or >1m³ or length>1m20
< €150: €30
€150 - €499.99: €45
€500 - €999.99: €60
≥ 1000 €: 100 €
2/ Organize the return of your items or your order at your own expense and by your own means by the carrier of your choice. In this case, the transport of the returned products is its responsibility. Any damage suffered during return transport will terminate the right of withdrawal.
The product concerned by this exchange must be returned to the following address:
DECOCLICO at LOGISTIQUE ALAINE
Return of goods following withdrawal
Building IDC5 23 rue des Combes
38290 SATOLAS ET BONCE
PLEASE NOTE: Before returning the package(s), the customer is obliged to notify DECOCLICO of its return request (request accessible from the customer account, accompanied by the signed withdrawal document). DECOCLICO will send a return slip which must be taped to the package(s).
Please keep proof of deposit of the package at a relay point, or of collection by the carrier until the return is reimbursed.
For any order cancellation concerning an item being shipped and not yet received, or refused upon delivery for reasons of withdrawal, the costs linked to the return will remain the responsibility of the customer and will be deducted from their reimbursement according to the table return rates indicated in article 10.2.
10.3- Effects of exercising the right of withdrawal
The products for which the right of withdrawal has been exercised must be returned by the Customer to DECOCLICO correctly protected, in their original packaging and complete (manuals, accessories), in new condition, unused or assembled. They must be in perfect resalable condition. The customer is required not to stick or mark anything on the original packaging of the items (scotch tape or label/return slip). Any product returned incomplete, washed, damaged, deteriorated, soiled, even partially, or which has been aesthetically damaged (scratches, deformations, dirty) and therefore not salable as new will neither be taken back nor refunded. DECOCLICO will also be entitled to apply a discount, as authorized by law, on a product returned slightly damaged. In the event of a request for a total refund of the order, the order will be refunded in its entirety (price of the products and any initial delivery costs) less the costs of returning the products when the option of returning the products organized by DECOCLICO has been chosen by the Customer according to the return price list indicated in article 10.2., within 14 days, following receipt of the return of the items at DECOCLICO or from the moment the Customer provided proof of shipment of these goods (deposit slip at a relay point for example), the date chosen being that of the first of these events. DECOCLICO will not be required to reimburse additional costs that result from the Custom